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What do our
titles mean?
Programmer: A person who prepares computer programs,
i.e., writes sequences of instructions for execution by
a computer.
Application Support Staff: The persons who support and
maintain the program's used to accomplish specific
tasks (e.g., word processors, spreadsheets, accounting
systems).
Technical Support Staff: The persons who
implement, support and
maintain the technology solution once it is implemented.
Sales Staff: The persons
responsible for assisting our clients in procuring their
technology equipment needs. Whether the need is
software, hardware or specific services.
Our
Company Philosophy:
To Our Clients
"Solutions", Inc. is dedicated... to maintain open lines
of communication with our clients as they are an
integral part of our business. To be responsive to the
needs of our clients. To provide the highest quality
service that meets and exceeds client expectations. The
purpose for our products, support and services is the
satisfaction of our clients - their satisfaction is
critical to our continued growth and success.
To Our People
"Solutions", Inc. is dedicated... to hire quality
people. To internally educate the people in this
organization to be the best they can be, thereby
providing the best quality service and support to our
clients. To recognize and reward superior performance.
To encourage innovation and leadership.
To Foster Teamwork
"Solutions", Inc. is dedicated... Our company's success
depends on our ability to work together effectively as a
team. Our clients and our company will benefit most if
we work together as a team. To keep in mind at all times
that our clients are part of that team.
To Focus on Quality and Results
"Solutions", Inc. is dedicated... Our focus as a company
is to provide the highest quality service as defined by
our clients. We must continually strive to improve the
quality of our services, products, and systems. We need
to be flexible to change if it can help improve quality.
Our goal is to focus on quality results, the
satisfaction of our clients, and the profitability of
your company.
To Focus on Our Market
"Solutions", Inc. is dedicated... to continue to strive
to be the leader in providing quality products and
services to local governments and not-for-profit
organizations. As our focus expands to profitably
include new industries and related technologies, we will
continue to provide leadership in all that we do.
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Assistance Center
Solutions, Inc. provides assistance in a variety of ways to meet the ever
changing technology needs of our customers.
Click HERE
for a Service Work Order (PDF)
You can contact our office at 712-262-4520 for
pre and post sales assistance, application support, technical support and
programming support.
You can email our different
staff members for assistance. If you need to know who to ask, for assistance,
use the following list as a guide:
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| Assessor Packages: |
| Package |
Contact Order |
| Real Estate |
Sandy, Becky, Deb, Joel, Steve, Monica |
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| Auditor Packages:
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| Package |
Contact Order |
| Base Real Estate, TIF |
Deb, Sandy, Becky, Linda, Joel, Steve, Monica |
| Military and Homestead Credits |
Deb, Sandy, Becky, Linda, Joel, Monica, Steve |
| Grain Tax Receipt, Utility Taxes |
Becky, Linda, Deb, Sandy, Monica,
Steve |
| Drainage Real Estate |
Becky, Linda, Deb, Sandy, Monica |
| Accounting, AP, Budgets, Accrual, Month End |
Becky, Linda, Alison, Monica |
| Fixed Assets |
Becky, Linda, Alison |
| Payroll, IPERS, W2s |
Linda, Becky, Rollie, Monica |
| Drainage Accounting |
Becky, Linda, Monica |
| Voter Registration |
Becky, Linda, Rollie |
| Absentee Ballot |
Becky, Linda, Rollie |
| HIPAA |
Becky, Linda |
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| Cities: |
| Package |
Contact Order |
| All Accounting Functions |
Becky, Linda, Alison, Monica |
| Utility Billing |
Deb |
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| Debt Management: |
| Package |
Contact Order |
| All Packages |
Becky, Linda, Alison, Monica |
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| Engineer Packages:
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| Package |
Contact Order |
| DOT Payroll |
Becky, Linda, Rollie |
| DOT Accounting |
Becky, Linda, Rollie |
| Equipment Costing |
Becky, Linda, Rollie |
| Sign Inventory |
Becky, Linda, Rollie |
| Parts and Materials |
Becky, Linda, Rollie |
| Bridges and Culverts |
Becky, Linda, Rollie |
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| Recorder Packages: |
| Package |
Contact Order |
| Boat/Snow/ATV |
Deb, Sandy, Alison |
| Fishing/Hunting Licenses |
Sandy, Deb, Alison |
| Instrument Indexing |
Sandy, Deb, Alison |
| Accounts Receivable |
Deb, Sandy, Alison |
| Vital Statistics |
Deb, Sandy, Alison |
| Imaging |
Deb or Alison |
| DAISI (PC side) |
Sandy or Deb |
| DAISI (creating CD) |
Alison |
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| Sheriff Packages: |
| Package |
Contact Order |
| All Modules |
Steve, Rollie, Chuck |
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| Treasurer Packages: |
| Package |
Contact Order |
| Accounting (G/L and M/E) |
Linda, Becky, Monica |
| Apportionment |
Linda, Becky, Joel |
| Tax Receipting |
Linda, Becky, Chuck |
| Banking and Investments |
Linda, Becky, Rollie |
| Tax Sale |
Linda, Becky, Chuck |
| Mobile Homes |
Linda, Becky, Chuck |
| Excise Tax |
Linda, Becky, Chuck |
| Iowa Access |
Joel |
| Month End |
Linda, Becky, Monica |
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| Hardware/ PC Software Technical:
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| Package |
Contact Order |
| iSeries (AS/400) System & Software |
Chris, Chuck, Mark, Matt |
| iSeries (AS/400) Hardware |
Chris, Chuck, Mark, Matt |
| Network servers and connectivity |
Mark, Chris, Matt, Chuck |
| Personal Computers |
Matt, Chris, Mark, Chuck |
| Symantec |
Matt, Chris, Mark, Chuck |
| Printers |
Chris, Matt, Mark, Chuck |
| PC Hardware |
Matt, Mark, Chris, Chuck |
| InstaGate/Threat Wall/E-mail |
Mark, Chris, Matt, Chuck |
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| Programmers: |
| Package |
Contact Order |
| iSeries (AS/400) |
Chuck, Joel, Rollie, Monica, Alison, Steve |
| PC |
Mark |
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| Web Sites:
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| Package |
Contact Order |
| Web Programmers |
Chris or Mark |
| Webmaster |
Mark or Chris |
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| Customer Satisfaction:
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| Package |
Contact Order |
| All Inquiries |
Greg |
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| Billing: |
| Package |
Contact Order |
| Hardware/Software |
Alaire |
| Support Contracts and All Other Billing |
Alaire |
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| Sales: |
| Package |
Contact Order |
| Client Sales |
Greg |
| Purchasing |
Alaire |
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